Loading... Please wait...

Free UK delivery to stores and on orders over £20.00

Add A Complaint is a Gift: Recovering Customer Loyalty When Things Go Wrong Paperback book by  to your basket Add A Complaint is a Gift: Recovering Customer Loyalty When Things Go Wrong Paperback book by  to your wishlist
A Complaint is a Gift: Recovering Customer Loyalty When Things Go Wrong Paperback book by

A Complaint is a Gift: Recovering Customer Loyalty When Things Go Wrong

by Janelle Barlow and Claus Moller

£14.24 £14.99
You save £0.75 (5%)
  • Paperback book Paperback book
  • IN STOCK - usually dispatches within 24 hours IN STOCK - usually dispatches within 24 hours
  • Free UK delivery to your local store Free UK delivery to your local store

Would you prefer a different copy or edition?

A Complaint is a Gift: Recovering Customer Loyalty When Things Go Wrong

Second edition.

Top reviews

What's your view? Write a review for A Complaint is a Gift: Recovering Customer Loyalty When Things Go Wrong

ISBN

9781576755822

Published
September 1st 2008 by Berrett-Koehler
Category
Customer Services
Number of pages
250
County of origin
UNITED STATES
Dimensions
231 x 149

Powered by Borders' Spookily Accurate Book SuggestionsIf you enjoyed 'A Complaint is a Gift: Recovering Customer Loyalty When Things Go Wrong', you may also like these:

Execution a Paperback book  by Ram Charan and Larry Bossidy

Executionby Ram Charan and Larry Bossidy

  • Paperback book Paperback book
  • IN STOCK
  • £14.39 £17.99
    You save £3.60 (20%)
  • Add Execution to your basket
  • Add Execution to your wishlist
Winning at New Products a Paperback book  by Robert G. Cooper

Winning at New Productsby Robert G. Cooper

  • Paperback book Paperback book
  • Stock currently unavailable
  • £16.14 £16.99
    You save £0.85 (5%)
  • Add Winning at New Products to your basket
  • Add Winning at New Products to your wishlist
In Search of Excellence a Paperback book  by Thomas J. Peters and Robert H. Waterman

In Search of Excellenceby Thomas J. Peters and Robert H. Waterman

  • Paperback book Paperback book
  • IN STOCK
  • £7.99 £9.99
    You save £2.00 (20%)
  • Add In Search of Excellence to your basket
  • Add In Search of Excellence to your wishlist
Leading Change a Hardback book  by John P. Kotter

Leading Changeby John P. Kotter

  • Hardback book Hardback book
  • IN STOCK
  • £17.09 £18.99
    You save £1.90 (10%)
  • Add Leading Change to your basket
  • Add Leading Change to your wishlist
Wisdom of Teams a Paperback book  by Jon R. Katzenbach

Wisdom of Teamsby Jon R. Katzenbach

  • Paperback book Paperback book
  • IN STOCK
  • £12.74 £14.99
    You save £2.25 (15%)
  • Add Wisdom of Teams to your basket
  • Add Wisdom of Teams to your wishlist
Leaders a Paperback book  by Warren G. Bennis

Leadersby Warren G. Bennis

  • Paperback book Paperback book
  • IN STOCK
  • £8.79 £10.99
    You save £2.20 (20%)
  • Add Leaders to your basket
  • Add Leaders to your wishlist