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Broken Windows, Broken Business Hardback book by

Broken Windows, Broken Business

by Michael Levine

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Broken Windows, Broken Business

Social psychologists and law enforcement officials agree: if a window in a building is broken and left in its ruined state, the rest of the windows will soon be shattered, and the neighbourhood will subsequently go downhill. According to business author Michael Levine, this same notion can be applied to the world of business. In Broken Windows, Broken Business , Levine guides readers through his premise that all big dilemmas in business stem from lack of attention to small details. Using dozens of corporate broken window case studies, including McDonald's, K-Mart, Google, JetBlue, and more, he argues that by integrating the solutions to small problems into a much larger plan, the resulting combined solution can stimulate overall business growth-and keep customers coming back for more.

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ISBN

9780446576789

Published
February 1st 2006 by Time Warner International
Category
General
Number of pages
176
County of origin
UNITED STATES
Dimensions
210 x 140

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