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Customer Loyalty Guaranteed: Create, Lead, and Sustain Remarkable Customer Service
by John R. Patterson and Chip R. Bell
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Customer Loyalty Guaranteed: Create, Lead, and Sustain Remarkable Customer Service
Although more products and services are available than ever before, companies are still sending out the wrong message by giving their customers boring, apathetic, impatient, and uninspired service, when an organisation's commercial success is incumbent upon making customers feel valued. Customer Loyalty Guaranteed shows leaders at all levels how to awaken the spirit to serve in every employee. It includes the seven customer service personalities that build unbreakable customer loyalty and practices for maintaining remarkable service over the long-term.Customer service gurus Chip Bell and John Patterson provide fresh concepts on how organisations must deal with today's new customer, and show companies how to infuse their organisations with passion that customers will connect to.
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- ISBN
9781598694680
- Published
- November 1st 2007 by Adams Media Corporation
- Category
- Customer Services
- Number of pages
- 256
- County of origin
- UNITED STATES
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