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Dealing with Difficult People
by Roy Lilley
£7.99
£9.99
You save £2.00 (20%)
You save £2.00 (20%)
- Paperback book
- Dispatch on 3rd Jan 2010
- Free UK delivery to your local store
Dealing with Difficult People
Dealing with difficult people can make life impossible. The workplace is inhabited by a wide variety of people and it can sometimes be difficult to get on with them as well as get on with your work. However by understanding difficult people and the things they do, the problematic situations and awkward issues can be resolved. Dealing with Difficult People looks at individual behaviour, what drives it and how to cope with it. Roy Lilley covers every angle including: recognizing the seven types of difficult person, what conflict is and how to handle it, handling aggressive people, motivating lazy colleagues, and dealing with difficult customers and handling complaints. A practical, accessible book, it is essential reading for managers looking to improve performance, sales people looking to win more business and for anyone who has to deal with difficult colleagues or the public.
- ISBN
9780749456603
- Published
- January 3rd 2010 by Kogan Page Ltd
- Category
- Personnel & Human Resources Management
- Number of pages
- 160
- County of origin
- UNITED KINGDOM
- Dimensions
- 216 x 135
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