Few of us are armed with the powerful negotiation skills that prevent stubborn haggling and ensure mutual problem-solving. This title presents a few easily remembered principles that will guide readers to success, no matter what the other side does or whatever dirty tricks they resort to.

Do you want to be more successful at work? Do you want to improve your chances of promotion? Do you want to get on better with your colleagues? This work demonstrates that emotional intelligence at work matters twice as much as cognitive abilities such as IQ or technical expertise.

Includes case examples such as Hurricane Katrina and profiles of great leaders such as Mother Theresa, Thomas Keller, and others. This book updates the 'Organizational Theory's Greatest Hits' text boxes throughout, and increases geographic, cultural and gender diversity in examples and text.

Blends the art and science of decision making into a straightforward approach for making tough choices. This work combines the art and the science of decision making into steps that helps you consider your choices both intuitively and analytically. It offers a flexible system that is applied to business decisions and personal decisions.