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Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
by James L. Heskett, Joe Wheeler and W.EARL Sasser
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Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
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- ISBN
9781422110232
- Published
- December 30th 2008 by Harvard Business School Publishing
- Category
- Customer Services
- Number of pages
- 272
- County of origin
- UNITED STATES
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