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Raving Fans: Revolutionary Approach to Customer Service (One Minute Manager S.) Paperback book by

Raving Fans: Revolutionary Approach to Customer Service (One Minute Manager S.)

by Kenneth H. Blanchard and Sheldon Bowles

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You save £1.75 (25%)
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Raving Fans: Revolutionary Approach to Customer Service (One Minute Manager S.)

A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager. Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day -- in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results. Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature -- not just a passing fad. Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace -- and turn their customers into raving, spending fans.

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ISBN

9780006530695

Published
June 15th 1998 by HarperCollins Publishers
Category
Customer Services
Number of pages
160
County of origin
UNITED KINGDOM

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