A text offering practical advice in dealing with the managerial problems of professional service firms. Issues explored include marketing and business development, multinational strategies, human resource policies, profit improvement strategies, strategic planning, and the effective behaviour of practice leaders.

Shadow is the codename for the first daughter, Nora Hartson. On a date Nora and White House lawyer Michael Garrick see something they shouldn't. To protect her, he admits something he shouldn't. And when the situations snowballs out of control, she may have to do something she shouldn't.

Scenario planning allows companies to move away from linear thinking and better understand external change. This book provides in depth analysis and application of the concept of the strategic conversation. It offers the tools to set out and negotiate a successful future course for your organization in the face of significant uncertainty.

The only complete and definitive guide to the consulting process. This updated second edition contains new models and includes a very timely additional section on ethical consulting.

In the modern world of business, it's all about the ability to earn the client's trust and thereby win the ability to influence them. This detailed resource book provides readers with the five crucial steps they need for developing, managing and improving client confidence.

Highlights 48 proven techniques, or patterns, for implementing change in organizations or teams of various sizes, and shows you how to use them successfully. This book enables you to understand the forces in your organization that drive and retard change and plant the seeds of change.