A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager.

Presents a strategic approach to interviewing, one that tips the scales back in favor of the job applicant. This book provides useful advice on aspects of the interviewing process, including how to: dazzle interviewers in the first 20 seconds, handle tough interview questions with ease, and command a salary up to 20 percent higher.

From the author of the bestselling The Regis Touch, a simple process for building the crucial relationships that help a company dominateand ownthe market in the Age of the Customer.

A guide to customer loyalty for large and small businesses alike.

Argues that hardball competitors can gain extreme competitive advantage neutralizing, marginalizing, or even destroying competitors without violating their contracts with customers or employees, and without breaking the rules. This book redefines and reinterprets the meaning of competition.