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The One Minute Apology: A Powerful Way to Make Things Better (The One Minute Manager)
by Kenneth H. Blanchard and Margret McBride
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The One Minute Apology: A Powerful Way to Make Things Better (The One Minute Manager)
The business classic The One Minute Manager introduced three secrets of management: one minute goal-setting, one minute praisings and one minute reprimands. Told in Ken Blanchard's signature style, this business parable - the fourth secret of the One Minute Manager - presents a concept that, implemented properly, is one of the most powerful actions for improving company and employee morale. Step-by-step, Blanchard teaches readers how to accept responsibility for their errors and to deal with the cause of the damage while maintaining their integrity.
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- ISBN
9780007160068
- Published
- February 2nd 2004 by HarperCollins Publishers
- Category
- General
- Number of pages
- 128
- County of origin
- UNITED KINGDOM
- Dimensions
- 197 x 130
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