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Working Knowledge: How Organizations Manage What They Know Paperback book by

Working Knowledge: How Organizations Manage What They Know

by Thomas H. Davenport and Laurence Prusak

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Working Knowledge: How Organizations Manage What They Know

The definitive overview of knowledge management, now available in paperback. This influential book establishes the enduring vocabulary and concepts in the burgeoning field of knowledge management. It serves as the hands-on resource of choice for companies that recognize knowledge as the only sustainable source of competitive advantage going forward. Drawing from their work with more than 30 knowledge-rich firms, Davenport and Prusak - experienced consultants with a track record of success - examine how all types of companies can effectively understand, analyze, measure, and manage their intellectual assets, turning corporate wisdom into market value.They categorize knowledge work into four sequential activities - accessing, generating, embedding, and transferring - and look at the key skills, techniques, and processes of each. While they present a practical approach to cataloging and storing knowledge so that employees can easily leverage it throughout the firm, the authors caution readers on the limits of communications and information technology in managing intellectual capital.

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ISBN

9781578513017

Published
June 1st 2000 by Harvard Business School Publishing
Category
Personnel & Human Resources Management
Number of pages
224
County of origin
UNITED STATES
Dimensions
238 x 160

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