Do you want to be more successful at work? Do you want to improve your chances of promotion? Do you want to get on better with your colleagues? This work demonstrates that emotional intelligence at work matters twice as much as cognitive abilities such as IQ or technical expertise.

A special 15th anniversary edition of this principle-centred approach for solving personal and professional problems.

Provides an introduction to the field of project management. This book covers different topics, including: Managing virtual teams; The evolving concept of the project manager's role; Comanaged project teams; The project office; Project portfolios; Web based project management; and International project management.

In this inspirational handbook, the discoveries of Donald O. Clifton, the grandfather of positive psychology, show how the briefest interactions affect people's relationships, productivity, health, and longevity. 100,000 first printing.

Provides a set of practical techniques which have been tried in many of today's leading companies with dramatic improvements to sales performance. This text makes the spin-selling method available in paperback and includes a new preface by the author.

Using The Blind Men and the Elephant as a metaphor for project work, this book explains how a 'Follow the Leader' orientation creates wicked projects by focusing attention away from the real source of power and authority - the individual. Using stories, it undermines the excuses that keep people trapped in meaningless work.

This interactive business book provides individuals, managers and organisations with personalised tools to identify their talents and succeed at every level.

Discusses good design practices for effective table and graph design. This practical guide provides information on the fundamental concepts of table and graph design, the numbers and knowledge most suitable for display in a graphic form, the best tabular means to communicate certain ideas, and the component-level aspects of design.

Conventional measures of 'customer lifetime value' haven't been linked to overall business value, and haven't been useful to senior managers. This book, through practical examples and case studies, provides an approach to estimate the lifetime value of your customers - and use that information for tactical and strategic management decision-making.

Leadership has a requirement for business success in the knowledge era. This book presents a framework for identifying future leaders, assessing competence, planning development, coaching them, and then evaluating the results of those efforts.

Provides an action plan for any company or individual intent on becoming and staying an industry revolutionary. This book argues that the fundamental challenge companies face is reinventing themselves and their industries, not just in times of crisis - but continually.

Performance begins with focusing on outcomes instead of activities. In my experience, most people in most organizations most of the time do the reverse. They concentrate their efforts on the pursuit of activities instead of outcomes. As a result, they rarely set or achieve performance results that matter.

Focuses on a cure for the most painful yet underestimated problem of modern business: bad meetings. This book is suitable for leaders who want to eliminate waste and frustration among their teams, and create environments of engagement and passion.

Filled with illustrative examples, this book contains techniques for starting meetings on the right foot and ending them positively and decisively. It also offers practical methods for handling emotions when they arise in a group and offers a diagnostic approach for identifying and solving problems that can undermine the group process.

A text offering practical advice in dealing with the managerial problems of professional service firms. Issues explored include marketing and business development, multinational strategies, human resource policies, profit improvement strategies, strategic planning, and the effective behaviour of practice leaders.

Project 2003 helps users manage projects independently or as part of a large organization. Business professionals can gain access into their portfolio of projects, and collaborate on the documents, issues and risks associated with those projects. This book covers both Standard and Enterprise Project Management versions.

Return on Investment (ROI) remains one of the challenging and intriguing issues facing human resource development and performance improvement professionals. This book demonstrates how you can effectively apply ROI to project management. It is suitable for those managing a project or multiple projects.

Intelligence, imagination and knowledge may all be wasted in an executive job without the acquired habits of mind that convert these into results. This title ranges widely through the annals of business and government to demonstrate the distinctive skill of the executive. It identifies five talents essential to effectiveness.

Presents more than 200 valuable tools and skills suitable for facilitators, consultants and any one who works with groups.