Do you want to be more successful at work? Do you want to improve your chances of promotion? Do you want to get on better with your colleagues? This work demonstrates that emotional intelligence at work matters twice as much as cognitive abilities such as IQ or technical expertise.

In this inspirational handbook, the discoveries of Donald O. Clifton, the grandfather of positive psychology, show how the briefest interactions affect people's relationships, productivity, health, and longevity. 100,000 first printing.

Provides a set of practical techniques which have been tried in many of today's leading companies with dramatic improvements to sales performance. This text makes the spin-selling method available in paperback and includes a new preface by the author.

This interactive business book provides individuals, managers and organisations with personalised tools to identify their talents and succeed at every level.

Discusses good design practices for effective table and graph design. This practical guide provides information on the fundamental concepts of table and graph design, the numbers and knowledge most suitable for display in a graphic form, the best tabular means to communicate certain ideas, and the component-level aspects of design.

Conventional measures of 'customer lifetime value' haven't been linked to overall business value, and haven't been useful to senior managers. This book, through practical examples and case studies, provides an approach to estimate the lifetime value of your customers - and use that information for tactical and strategic management decision-making.

Leadership has a requirement for business success in the knowledge era. This book presents a framework for identifying future leaders, assessing competence, planning development, coaching them, and then evaluating the results of those efforts.

Provides an action plan for any company or individual intent on becoming and staying an industry revolutionary. This book argues that the fundamental challenge companies face is reinventing themselves and their industries, not just in times of crisis - but continually.

Focuses on a cure for the most painful yet underestimated problem of modern business: bad meetings. This book is suitable for leaders who want to eliminate waste and frustration among their teams, and create environments of engagement and passion.

Filled with illustrative examples, this book contains techniques for starting meetings on the right foot and ending them positively and decisively. It also offers practical methods for handling emotions when they arise in a group and offers a diagnostic approach for identifying and solving problems that can undermine the group process.

A special 15th anniversary edition of this principle-centred approach for solving personal and professional problems.

A text offering practical advice in dealing with the managerial problems of professional service firms. Issues explored include marketing and business development, multinational strategies, human resource policies, profit improvement strategies, strategic planning, and the effective behaviour of practice leaders.

Intelligence, imagination and knowledge may all be wasted in an executive job without the acquired habits of mind that convert these into results. This title ranges widely through the annals of business and government to demonstrate the distinctive skill of the executive. It identifies five talents essential to effectiveness.

Presents more than 200 valuable tools and skills suitable for facilitators, consultants and any one who works with groups.

In the modern world of business, it's all about the ability to earn the client's trust and thereby win the ability to influence them. This detailed resource book provides readers with the five crucial steps they need for developing, managing and improving client confidence.

People keep asking how? as a defence against living their life. This guide places the how to craze in perspective and teaches individuals, workers and managers ways to act on what they know, and reclaim their freedom and capacity to create a world they want to live in.

Shows how a new breed of company is reinventing the rules of competition, dominating its market by choosing one of three values: best total cost, best product, or best total solution. This text demonstrates how this concept works.

A source of guidance for helping leaders to attain high performance with integrity - transform your workplace with a few simple tools.