Teaches you simple, memorable and costless techniques to win more attention and more business. This book helps you improve your communication skills while talking to others, presenting, networking and selling, excelling in interviews, meetings and pay rise discussions.

The Unbearable Tyranny of E-mail.

Deals with the English business writing you need at the top of your career. This title focuses on writing English as a key business tool in international business which may have to be tailored for a multicultural readership. It is suitable for those who have to excel in their English business writing.

Deals with the English business writing you need to take you a step further in your executive career. This book also helps organizations stand apart by getting noticed for the right reasons, whatever the target audience. It focuses on writing English as a key business tool and how clear, concise messages are a must in international business.

Public speaking is one of the most common phobias. This book details the author's audience-centric approach to preparing, rehearsing, testing, and delivering presentations that can keep listeners talking about the message long after they have left the room.

Making presentations and public speaking is an increasing part of working life. This book is for anyone from the novice who needs to cover all of the basics to the experienced speaker who needs a quick refresher in getting up and delivering a message.

If you lack confidence about how to write at work, and find writing a daunting prospect, this book is for you. This book will show you how to deal with the key workplace documents - from short and possibly ephemeral letters and memos to weighty reports.

Offers guidance to both native and non-native English writers on how to create clear messages and understand how English is used internationally in business. This title uses real life business scenarios to develop your skills and give answers even your boss may not know.

This guide to trade show selling covers topics including: available technologies; ideas for non-sales and non-marketing people; behaviour to avoid; how smaller companies can compete with larger companies; attracting the right kind of customers; connecting with prospects; and surviving the show.

At some stage or other we all have to deal with difficult conversations. This work helps you learn how to communicate with authority, clarity and persuasiveness, and - through active listening, mirroring body language and other techniques - how to empathize with the other person and how to interpret what they are saying, feeling and thinking.

Including helpful advice on interviews, appraisals, giving and receiving criticism, conducting and participating in meetings, the use of visual aids, communication between departments and more, this title offers a tool for improving your communication skills and helping you become a better manager.

Delivers the fundamental information professionals need to stay competitive in this world. This book includes topics such as how to run a successful meeting, change employees' behavior, and build useful management teams. It offers useful tips for business people.

Marketing in Today's Wired World alerts you to the many profitable and clever ways you can use email, txt, video and audio messages to boost revenues, recruit new business, cut costs, improve customer service and leapfrog in front of your competition.

Are meetings taking over your life? This book shows how to use e-calendars, PDAs, and virtual meetings to make life easier, not more complicated. It focuses on a small number of high-impact best practices that really work.

This book is the ultimate, single-source guide for writing clear, effective business documents. A comprehensive, easy-to-use reference book packed with valuable information, useful techniques, practical tips and guidelines.

Helps readers find their leadership voice. By examining specific styles that work and don't work, this title also helps to learn how to speak like a leader in various situations.

Explains how to become a better manager through more effective communication. This book shows readers how to build trust, empower teams, serve clients, build relationships with everyone they meet and much more. It includes information on success stories of notable clients who have used better communications to transform their organizations.

Best-selling author and authority on presentation design and delivery Garr Reynolds invites you to create provocative presentations with solid designs and Zen simplicity. In this personal, one-on-one video, Garr expands on his ideas from his popular book, Presentation Zen, and blog, presentationzen.com, and challenges you to go beyond the conventional slide presentation style and think more ...

Featuring a wealth of practical tips, action checklists, case studies, useful sample material and templates, this book provides organizers with the knowledge necessary to plan and run successful conferences and training events.

This text questions the naive, self-interested and popularized messages that surround knowledge work and knowledge management. Case studies highlight the politics of new communications technologies which are frequently offered as a means for managing knowledge in the workplace.