Two experts on the information economy explore the true economic value of technology and innovation.

A revision guide that has been designed to help students sitting the ITIL V3 Foundation Exam. It provides an introduction to the ITIL V3 Service Lifecycle model and an overview of the ITIL V3 qualification structure. It also contains a glossary of syllabus definitions.

Ideal for Advanced Undergraduate and Postgraduate students, this book builds on concepts from Strategic Management, Operations Management, Marketing and HRM to give students a comprehensive understanding of Operations Strategy.

This innovative book provides a thorough analysis of knowledge networks, focusing on how relationships contribute to the creation of knowledge.

Demonstrates how knowledge management can be used to enhance business processes. It focuses on the need to develop collaborative knowledge networks, which are increasingly global in nature and which support people with the technology needed to work across distance to foster the innovation needed to remain competitive in global environments.

Focuses on the nature of information in order to provide graduates of different disciplines with an understanding of the theory and practice that underpins information management.

Helps you plot the course of your improvement strategy. This work contains several practical techniques to close the gap between the lowest and highest performers, saving your business time and money.

Presents the fundamentals for organizations and how they can benefit from implementing solid knowledge management practices. This book focuses on the learning professional's role in executing and supporting a comprehensive approach to managing, organizational knowledge. It includes a process to help practitioners determine organizational needs.

A reference revision guide that has been designed to help students sitting the ITIL V3 Foundation Exam. It provides an introduction to the ITIL V3 Service Lifecycle model and an overview of the ITIL V3 qualification structure. It also contains a glossary of syllabus definitions.

This innovative book provides a thorough analysis of knowledge networks, focusing on how relationships contribute to the creation of knowledge.

Today, we live in a dynamic and inter-connected world. A multitude of revision triggers make it necessary to anticipate, prepare for, and continuously adapt to new realities. The key to dynamic adaptation we argue, is to become super-flexible . Super-flexibility is defined as the ability to engage in a continuous balancing act: on the one hand, we need to withstand turbulence and create stable

Focuses on the nature of information in order to provide graduates of different disciplines with an understanding of the theory and practice that underpins information management.

Suitable for those taking ITIL[registered] Foundation Exam, this title provides an overview of the purpose, objectives and format of the examination. It offers an introduction to understanding the Service Lifecycle and each of the five components of the Lifecycle to help candidates pass the exam and the Version 2 to Version 3 Bridging Exam.

Organisations increasingly view data as a valuable corporate asset and it's effective management can be vital to your organisation's success. This guide covers the key areas including database development, data quality and corporate data modelling.

Since failing to know the rules can lead to disaster, this book familiarises readers with the basics they need for protecting their company's critically important rights involving copyright, patents, trademarks and all other aspects of intellectual property.

This volume provides a detailed discussion of the practice of critical research in organizations, utilizing and integrating both qualitative research processes and critical theories of organizations.

A comprehensive collection of over 200 contributions on commercial, government or societal exploitation of the Internet and ICT, representing research, innovation and good practice from five continents.