Brings together public services policy and public services management in a fresh way. This book presents a critical perspective on policy orthodoxy around critical public services policy and management studies. It is suitable for academics, policy makers and practitioners who are engaged in the organization of public services delivery.

Offers a different perspective on public management. In contrast to the widespread claim of the 'modernization gurus' that a new era of global convergence is dawning in public management, this book uses cultural theory to show why ideas about how to manage government are inherently plural and contradictory and likely to remain so.

Offers readers an understanding of the main objective of public management in complexity - namely complex process system - and a strategy for accepting and dealing with complexity based on the idea of dual thinking and dual action strategies satisfying the desires of controlling processes and the need to adjust to changes simultaneously.

Offers a comprehensive introduction to the field of state management, systematically examining the key approaches to the study of how government attempts to achieve successful delivery of public services, discussing the pros and cons of alternative frameworks of analysis.

An original, comprehensive and multidiscipline analysis of the impact of New Public Management in the UK. Leading authorities from around the world present evaluations of current thinking and highlight the challenges for the future.

Examines the services in and around the public domain. This book analyses a number of socio-cultural changes that are generally considered relevant to these services, including the rationalising efforts of the New Public Management and the introduction of IT. It addresses the diversity of services.

Eskom is a South African company that has developed from a state utility under apartheid into a competitive state-owned enterprise. This book draws on the knowledge about corporate governance in state-owned enterprises. It locates Eskom's experience in that context and argues that a state-owned enterprise can be run as efficiently as any other.

Provides case-based empirical research and explores the process of China's corporatization reform. This book investigates whether the reform has altered the process of strategy formulation and implementation of large Chinese SOEs.

Presents a comprehensive analysis of public management. This title examines, opens up and frames the debate in this important area.

Presents a comprehensive analysis of public management. This title examines, opens up and frames the debate in this important area.

Explores three interlinked themes: the models and nature of organizational change; the implementation of Business Process Reengineering (BPR); and the management of contemporary public sector organizations. This book describes and evaluates a BPR programme in a major NHS teaching hospital - its successes and its shortcomings.