In the modern world of business, it's all about the ability to earn the client's trust and thereby win the ability to influence them. This detailed resource book provides readers with the five crucial steps they need for developing, managing and improving client confidence.

Explores the fat smoker syndrome and how individuals, managers, and organisations can overcome the temptations of the short-term and actually do what they already know is good for them.

A text offering practical advice in dealing with the managerial problems of professional service firms. Issues explored include marketing and business development, multinational strategies, human resource policies, profit improvement strategies, strategic planning, and the effective behaviour of practice leaders.

In this guide to managing in professional environments, two renowned consultants show professional group managers how to lead colleagues to peak performance.