Mark Sanborn met his postman, Fred, just after he moved to Denver. Fred knocked on his door, introduced himself and welcomed him to the neighbourhood. He also asked Sanborn about himself and how he wanted his mail handled while he was away. Needless to say, Sanborn was shocked. He asked Fred more about his job and how he approached it.

Explains how each of us can be a leader in whatever we do - regardless of our title or position. This book sets down the key skills that genuine leaders have mastered. It states that genuine leaders: plan ahead; are terrific at communicating and at listening; care about the success of the entire team; and more.

Every day, at work and at home, we are called on to perform, but is it possible to make the important performances outstanding? Whether you want to impress people at work or inspire your family and friends, this work shows you how to make your performance bigger, better, bolder ...worthy of an encore.