Aims to show how to deliver Five Star Service, as an individual and as an organization, and at low cost. This book helps you to: make your customers (and your colleagues) happier; deliver results that will track your career; win customers without spending a fortune; and, get repeat orders and referrals from everyone you encounter.

This is a book EVERYONE needs to read. Not once. Have it by your bed and go back to it for snippets! There's no better gift you could give yourself. Go on! You deserve it! Davina McCall If you want to achieve greater balance and succeed in all areas of your life, from your health through to your work, money and relationships, then this is the book for you. In Michael Heppel's bestseller How To

Some areas of your work and life might need a bit of help - others you might think are pretty good. But even the good bits could almost certainly be better, and now is the time to make the next step up and really shine. The second edition of bestselling How To Be Brilliant provides a complete practical guide to gaining new levels of energy, enthusiasm and inspiration in your life. How To Be ...

Since it's publication one year ago Michael Heppell's How To be Brilliant has become an absolute best seller in the personal development market. Sales are growing and growing and now we bring you, Heppell where he is at his best, live on stage in front of an audience. Michael Heppell is recognised as a top life coach who can literally bring an audience to their feet. Heppell motivates his ...

It seems we're all growing more negative. Bad news on the TV and in the papers makes us all feel fed up and we find it easier to talk about what's wrong instead of looking for what's good. But imagine knowing a simple trick that you could use to help you feel better about everything. No matter how bad, how upsetting, how annoying or how frustrating the situation, wouldn't it be great if you had .