Looks at individual behaviour, what drives it and how to cope with it. This book explains how to recognize and understand difficult people and their actions as a means to resolve problematic situations and awkward issues. It is suitable for managers looking to improve performance.
Looks at individual behaviour, what drives it and how to cope with it. This title covers different angles including: recognizing the seven types of difficult person, what conflict is and how to handle it, handling aggressive people, motivating lazy colleagues, and dealing with difficult customers and handling complaints.