Offering support for the NVQ/SVQ Level 2 Customer Service standards, this book covers the two mandatory units and ten option units of the specification. It includes case studies that give students the opportunity to analyse and discuss real-life situations and to practise their skills.
Offers support for the NVQ/SVQ Level 2 Customer Service standards. This work includes case studies that give students the opportunity to analyse and discuss real-life situations and to practise their skills.