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This text presents a simple system for inspiring employees. It is based on three ideas: work must be seen as important; workers must be put in control of their own production; and managers must cheer their workers on.
A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager.
The team-building book for the 21st Century.
How to make serious money for both you and your company -- from the top selling author of the One Minute Manager.