Covers the various issues involved in producing a plan - from profiling competitors and forecasting market development, to the importance of providing clear and concise financial information. This title includes a full glossary, case histories and a section on the related issue of how a company can best use internal business plans.

Meetings are important business and social activities. We meet with other people to learn, to exchange information, and to take decisions. This work provides guidance on how to get meetings right. It talks about such topics as appropriate preparation, maximizing participation, understanding group dynamics, effective chairing, and how to follow up.

Aims to help to boost confidence levels and guide and inspire those on their journey to becoming a leader of excellence. This title offers insights into recognizing and developing individual leadership qualities, acquiring personal authority, and mastering core leadership functions such as planning, communicating and motivating.

In business, the increasing pressure to achieve makes time management a vital skill. This title sets out practical guidelines to help readers do just that. Packed with proven tips and techniques, it helps you to review and assess your own time management and adopt new work practices to improve it.

Helps you to master of the processes of practical thinking which lie behind effective decision making, problem solving and creative thinking. This work covers concepts such as: how the mind works, the principles of effective thinking, how to sharpen up creative thinking skills, and how to develop your thinking skills in the future.

Shows how to manage stress. This book shows how to identify the underlying causes of stress before setting out a plan to manage both the causes of stress and their effects. It includes tips on topics such as time management, exercise, nutrition and relaxation techniques. It offers a structured plan to manage stress.

Staff development is a key management responsibility. Good people and good performance - and hence good development - are vital to success in a fast changing and competitive world. This title contains practical guidelines to help you develop your staff. It is suitable for busy managers who don't have human resources support.

Provides advice to managers and team leaders on how to manage people in their teams - getting the best results from them and dealing with any people problems that may arise. This book covers every aspect that involves getting things done through people, including: leadership, motivating people, team building, interviewing, and rewarding people.

Plenty of managers know how to interview but few can interview well. This title teaches you how to structure the interview, spot exceptional candidates and hire the best who add value to your business. It helps you to learn how to challenge candidates while treating them fairly, so that the best candidates want to work for you.

It is important to understand what marketing is and how it can be integrated into your business, in order to improve its competitive advantage. This title outlines the key concepts and principles which govern the subject of marketing, such as product management, market research, communications, market coverage, and pricing perspectives.

Suiatble for those who are new to sales, this work analyzes the key aspects of selling, such as developing the right attitude and motivation, displaying product knowledge, identifying USPS, the classic sales presentation, negotiating, handling objections and closing a sale.

Provides tips, tools and techniques for getting it right. This title explores and advises on various aspects of the negotiation process, including: tactics and counter-measures, handling deadlock, making concessions, enhancing your authority and getting the best deal. It shows how to negotiate effectively to achieve a balanced 'win-win' outcome.

We all communicate in different ways but many of us find it a challenge to communicate on a professional level. Employers still complain that candidates lack essential skills, with the most important being communication. Without recourse to jargon, the author shows how to achieve verbal, vocal and visual success - with style.

Being assertive is being able to express yourself with confidence without having to resort to passive, aggressive or manipulative behaviour. This work offers basic techniques on how to become more assertive, build self-confidence and thus improve career prospects and enhance social life.

Provides practical pointers for those who need to impress, convince and persuade their colleagues or clients. Using checklists and examples, this second edition explains how to make a plan of what to write, transfer ideas onto paper and edit them. It is useful for business persons, and helps anyone write appropriately for their target readers.

A comprehensive guide to improving various aspects of personal organisation that make an improvement to the way people work. It offers advice on how to determine goals and priorities, manage time, improve decision making skills, and organise paperwork and office space.

Neuro-Linguistic Programming (NLP) is one of the most powerful communication tools. This title helps those to become successful at work through: setting effective goals; building quality relationships with colleagues and business associates; replacing conflict with co-operation; and, managing mental activities for greater self-control.

Managers are under increasing pressure to get results and may feel they need all the help they can get. This title reviews the principles of motivating staff to maximise performance. It sets out guidelines on how to: reduce negative feelings; boost positive feelings; create enthusiasm and involvement; and, focus effort on key issues.

The modern marketplace is unpredictable and there is a need for non-financial managers to understand the financial and management accounting process. This title provides an effective course from the perspective of the pursuit of business growth, and describes a business proceeding from initial set-up through its first year of trading.

From training new employees to building a rapport with potential clients, the ability to deliver information, whilst achieving maximum impact, is a skill that all business people need, yet many find difficult to master. This title provides practical advice, addressing the common problems people face when making a presentation.