Presents a well-researched framework to explain the different preferences organizations have in goal setting, along with the best-practices, roles and responsibilities related to governance tasks. This book is suitable for project and programme managers, project sponsors and project board members.

A primer distilled from the author's Project Management . It provides a straightforward account of the principles and techniques of project management, designed to meet the needs of the non-specialist. Using examples and illustrations, the author introduces key project management procedures.

This practical guide gets to grips with the topic of negotiation in a straightforward style. It includes exercises throughout its 20 developmental steps for improving any negotiator's skills and confidence.

It has long been established that groups are likely to solve many problems more successfully than individuals. The author provides readers with the tools and techniques to make this process transparent and effective. This edition contains new chapters on virtual teams and group facilitation.

Shows how to incorporate the modern techniques of value based pricing in both product design and pricing. This book provides an overview of basic pricing techniques and an introduction to strategic pricing issues such as market segmentation, product bundling, multi-channel pricing and non linear pricing.

Based on the authors' experience of the way in which people really learn, this book presents an innovative approach to acquiring and developing IT skills. Readers are encouraged to learn through practical means and through guided exploration, helping to build confidence for further exploration.

The export wave of China's manufacturing machine and the Global financial crisis show that Globalization has limits. This book argues that research is producing evidence that there are limits to such globalization and amalgamation and that these need to be better defined and understood if some of the problems being identified are to be prevented.

Situates risk management in its proper context in the world of project management and beyond, and emphasises the central concepts that are essential in order to understand why and how risk management should be implemented on all projects of all types and sizes, in all industries and in all countries.

Looks at the challenges of understanding and managing those attitudes adopted by groups of people when faced with making decisions that they perceive as risky and important. This book makes the link between risk management and decision-making explicit.

Draws on the research in the areas of project management, complexity theory and systems thinking to provide a reference for understanding and managing the increasing complexity of projects and programmes. This title provides a series of fourteen project tools.

In much of the developed world, learning is synonymous with the formal, structured processes that involve teachers, lecturers or trainers. This book presents a model that identifies the elements and points to some of the dynamics. It highlights the characteristics that are common to the learning process.

Surveys show that most employees are still disengaged from their work. Harnessing the hidden potential of your workforce can be a slow, often painful process. This book explains how to adapt your organization's design to the informal networks that form most of the basis for communication between managers and employees.

Extends the Just-in-Time (JIT) concept in manufacturing to business logistics. This book gives you an overview and an introduction of JIT logistics, and provides managerial insights on how to achieve improved logistics performance in terms of cost and service enhancements.

This text reveals the secrets of the art of facilitation and shows how to use it to initiate group empowerment. The authors begin by fully explaining the skills required and the benefits to be derived from facilitation. Practical activities and a model training programme are included.

The human element is crucial in the majority of successful attacks on systems and attackers are rarely required to find technical vulnerabilities, hacking the human is usually sufficient. This text highlights the main sources of risk from social engineering and draws on psychological models to explain the basis for human vulnerabilities.

Explains how The Money Laundering Regulations 2007 have extended even further the range of UK businesses covered by the Proceeds of Crime Act to include solicitors, lawyers, accountants, estate agents, high value dealers, trust or company service providers and, in effect, many other companies involved in consultancy or business services.

This work is designed to make the reader a more effective member of any group, and to show how the effectiveness of the group itself can be greatly increased. Practical advice and numerous exercises are provided. Thinking points and a toolkit of 95 techniques are provided.

Technologies support the creation of various forms of product and service, and pressures on business and society demand the design of solutions to increasingly complex problems, sometimes local, often global in nature. This book explores these issues through the work of 21 research teams.

Explores the benefits to the firm of a globally integrated approach to customer relationship management. This book integrates the topics of knowledge management, total quality management, and relationship marketing with the goal of explaining the benefits of CRM for internationally active firms.

Originally published in 1990. A handbook covering key management issues and an integrated approach to managing modern information. A guide for information professionals through the maze of common problems. Topics covered include IT and human resource planning, leadership, conflict and change management.