Loading... Please wait...

Free UK delivery to store and on orders over £20
The Cult of the Customer Hardback book

The Cult of the Customer

by Shep Hyken

In today's competitive business climate, you can't just satisfy your customers. You have to be better than that, giving them experiences that they won't forget. Author Shep Hyken has spent twenty-five years studying great companies and the evangelists they create. In The Cult of the Customer , Hyken shows how to design a strategy that leads both customers and employees through five distinct cultural phases - from 'uncertainty' to 'amazement'. By presenting dozens of case studies that show how great companies made this journey, Hyken identifies the critical internal and external changes that allowed them to build a Cult of the Customer - and shows how you can do it too. Hyken's message is both powerful and timely: the happier your customers and employees are, the more successful your company will be. The Cult of the Customer is your guide to creating a customer-focused culture that turns satisfied customers into customer evangelists.

16 Used & Rare copies available from £12.34
Displaying results 1 to 16 of 16

Seller
The Saint Bookstore
Seller location
GBR
Item condition
Ships from
GBR View shipping times
  • £12.34
  • Add The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists to your basket

BRAND NEW FROM THE SAINT BOOKSTORE. See more details about The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists

Seller
Bevs Best Loved Books
Seller location
USA
Item condition
Ships from
USA View shipping times
  • £13.00
  • Add The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists to your basket

AS NEW-Mint condition. See more details about The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists

Seller
qlp entertainment
Seller location
USA
Item condition
Ships from
USA View shipping times
  • £13.62
  • Add The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists to your basket

(AA2) Hardcover in VG condition; DujsJacket in VGcondition; pgs; See more details about The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists

Seller
Quartermelon
Seller location
GBR
Item condition
Ships from
GBR View shipping times
  • £13.64
  • Add The Cult of the Customer Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists: to your basket

People rave about the service from on-line companies, but in fact, they are raving about the experience. illustrations (Hardback) See more details about The Cult of the Customer Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists:

Seller
indoo.com
Seller location
USA
Item condition
Ships from
USA View shipping times
  • £14.11
  • Add The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists to your basket

See more details about The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists

Seller
Quartermelon
Seller location
GBR
Item condition
Ships from
GBR View shipping times
  • £14.15
  • Add The Cult of the Customer-Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists to your basket

233 by 161 mm. See more details about The Cult of the Customer-Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists

Seller
A1Books.com
Seller location
USA
Item condition
Ships from
USA View shipping times
  • £14.20
  • Add The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists to your basket

Brand new item. See more details about The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists

Seller
A1Books.com
Seller location
USA
Item condition
Ships from
USA View shipping times
  • £14.50
  • Add The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists to your basket

NO EXPEDITED SHIPPING! Brand new item. See more details about The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists

Seller
Paperbackshop
Seller location
USA
Item condition
Ships from
USA View shipping times
  • £16.25
  • Add The Cult of the Customer: Create an Amazing Custom to your basket

In today's competitive business climate, you can't "just" satisfy your customers. You have to be better than that, giving them experiences that they won't forget. Author Shep Hyken has spent twenty-five years studying great companies and the evangeli... See more details about The Cult of the Customer: Create an Amazing Custom

Seller
BargainBookStores
Seller location
USA
Item condition
Ships from
USA View shipping times
  • £16.27
  • Add The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists to your basket

Brand New from Publisher. No Remainder Mark. -Great Buy! -100% Satisfaction Guarantee. See more details about The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists

Seller
A1Books.com
Seller location
USA
Item condition
Ships from
USA View shipping times
  • £16.50
  • Add The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists to your basket

Brand new book. See more details about The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists

Seller
Paperbackshop
Seller location
USA
Item condition
Ships from
USA View shipping times
  • £17.54
  • Add Cult of the Customer to your basket

People rave about the service from on-line companies, but in fact, they are raving about the experience. See more details about Cult of the Customer

Seller
TextbookX
Seller location
USA
Item condition
Ships from
USA View shipping times
  • £17.61
  • Add The Cult of the Customer Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists, Shep Hyken to your basket

See more details about The Cult of the Customer Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists, Shep Hyken

Seller
More Books
Seller location
USA
Item condition
Ships from
USA View shipping times
  • £17.82
  • Add The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists to your basket

See more details about The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists

Seller
MediaCompass LLC
Seller location
USA
Item condition
Ships from
USA View shipping times
  • £18.35
  • Add The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists to your basket

Hardcover. From an inventory that is 100% brand-new, 100% direct from the publishers' distribution channel. We carry NO pre-owned, NO remaindered. We pack in CARDBOARD to ensure the pristine quality is maintained. (Bubble-wrap alone is NOT sufficient to protect from USPS equipment. ) Guaranteed brand-NEW, protected with CARDBOARD, your satisfaction is guaranteed. BKLUVID: 9780470404829. See more details about The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists

Seller
Alibris
Seller location
USA
Item condition
Ships from
USA View shipping times
  • £19.02
  • Add The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists to your basket

Sewn binding. Cloth over boards. 256 p. See more details about The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists