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Trade paperback (US). Glued binding. 144 p. Audience: General/trade.

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BRAND NEW FROM THE SAINT BOOKSTORE.

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Aims to show how to deliver five star service, as an individual and as an organization, and at low cost. this book helps you to: make your customers (and your colleagues) happier; deliver results that will track your career; win customers without spending a fortune; and, get repeat orders and referrals from everyone you encounter. illustrations (Paperback)

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0273707922 slight shelfwear.

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Aims to show how to deliver Five Star Service, as an individual and as an organization, and at low cost. This book helps you to: make your customers (and your colleagues) happier; deliver results that will track your career; win customers without spen...

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Please note that deliveries to addresses in the UK and Europe will be in 4-14 business days. Other countries should refer to Alibris standard times. This is the book that will show you how to ensure customers are raving about your products and services and come back for more. During years of extensive research, Michael Heppell has proven that the best customer service experiences cost little if anything at all. In this book he gives you over 100 instant tips, 50 examples of the best practices, over a dozen brand new techniques and multiple strategies to equip you with a winning edge to knockout your customers. Five Star Service on a One Star Budget is another easy read, high impact title from the bestselling author of How to Be Brilliant, Michael Heppell. His first book is a global besteller and continues to sell well around the world. Now heââ?¬â?¢s switched his focus to helping everyone achieve service excellence with the minimum of investment. Whether itââ?¬â?¢s studying the Disney parking system or enrolling students at college; going behind the scenes in the worldââ?¬â?¢s top hotels or becoming the office hero, Five Star Service on a One Star Budget will show you how to wow your customers, colleagues and cohorts and it wonââ?¬â?¢t break the budget! The book comprises 50 small chapters with lots of anecdotes, easy to use information and fun ideas. With a goal that there should be something for everyone, something that you can use immediately, which will have an impact on your life, an impact on your customers lives and an impact on the success of your organisation. FEATURES AND BENEFITS Success in business relies on getting and keeping customers ââ?¬â? this is a fresh and practical how to, with a very compelling twist Whether you are an entrepreneur or work for a big corporate, nobody has the budget theyââ?¬â?¢d really like ââ?¬â? this is about winning and retaining customers without spending a fortune 100 instant tips, 50 examples of the best practices, over a

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NO EXPEDITED SHIPPING! Brand new item.

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This is the book that will show you how to ensure customers are raving about your products and services and come back for more. During years of extensive research, Michael Heppell has proven that the best customer service experiences cost little if anything at all. In this book he gives you over 100 instant tips, 50 examples of the best practices, over a dozen brand new techniques and multiple strategies to equip you with a winning edge to knockout your customers. Five Star Service on a One Star Budget is another easy read, high impact title from the bestselling author of How to Be Brilliant, Michael Heppell. His first book is a global besteller and continues to sell well around the world. Now heââ?¬â?¢s switched his focus to helping everyone achieve service excellence with the minimum of investment. Whether itââ?¬â?¢s studying the Disney parking system or enrolling students at college; going behind the scenes in the worldââ?¬â?¢s top hotels or becoming the office hero, Five Star Service on a One Star Budget will show you how to wow your customers, colleagues and cohorts and it wonââ?¬â?¢t break the budget! The book comprises 50 small chapters with lots of anecdotes, easy to use information and fun ideas. With a goal that there should be something for everyone, something that you can use immediately, which will have an impact on your life, an impact on your customers lives and an impact on the success of your organisation. FEATURES AND BENEFITS Success in business relies on getting and keeping customers ââ?¬" this is a fresh and practical how to, with a very compelling twist Whether you are an entrepreneur or work for a big corporate, nobody has the budget theyââ?¬â?¢d really like ââ?¬" this is about winning and retaining customers without spending a fortune 100 instant tips, 50 examples of the best practices, over a dozen brand new techniques and multiple strategies to equip you with a winning edge to knockout your customersTABLE OF CONTENTS Introduction The servic

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PLEASE NOTE: All books are promptly imported from the UK using International Priority Airmail. Delivery is typically 5-10 working days. Please do not select expedited shipping. Heavier and more expensive items have tracking number. Professional and reliable bookseller (est.1987). This is the book that will show you how to ensure customers are raving about your products and services and come back for more. During years of extensive research, Michael Heppell has proven that the best customer service experiences cost little if anything at all. In this book he gives you over 100 instant tips, 50 examples of the best practices, over a dozen brand new techniques and multiple strategies to equip you with a winning edge to knockout your customers. Five Star Service on a One Star Budget is another easy read, high impact title from the bestselling author of How to Be Brilliant, Michael Heppell. His first book is a global besteller and continues to sell well around...

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Brand New. Never Used.

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