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Take Their Breath Away Hardback book

Take Their Breath Away

by John R. Patterson and Chip R. Bell

This is a powerful and inventive guide to creating irrationally loyal customers. There are a mountain of books about customer service, but very few as provocative and innovative as Take Their Breath Away . This practical book shows how to create and implement cutting-edge, inspiring concepts that raise the bar for the customer experience and help make the customer the central focus of the organization. This ingenious, real-world guide explores a variety of exciting, creative customer experience ideas using examples from remarkable customer-centric organizations. The key to a successful enterprise is value-added service, but the secret to great customer service is surprising customers with a value-unique experience. Take Their Breath Away provides ideas and insights for all who want to create a stunning, mind-blowing customer experience. This is not about 'wow'; it's about 'whoa!'. Chip R. Bell (Dallas, TX) is founder and Senior Partner of The Chip Bell Group, a consulting firm that assists organizations in creating sustainable long-term customer devotion. He has served as a consultant or trainer to such major brands as Ritz-Carlton, Microsoft, and GE. John R. Patterson (Atlanta, GA) is founder and President of Progressive Insights, a Chip Bell Group alliance partner. With over 20 years of leadership experience, his consulting practice focuses on helping organizations create and sustain incredible customer experiences.

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240 by 163 mm. See more details about Take Their Breath Away-How Imaginative Service Creates Devoted Customers

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Praise for "Take Their Breath Away" "Are you bored? We're so spoiled that when something is merely good enough, we just walk away. Chip and John explain that the surefire method for growth and customer loyalty is simple: don't be boring. "--Seth God... See more details about Take Their Breath Away: How Imaginative Service Cr

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Brand New from Publisher. No Remainder Mark. -Great Buy! -100% Satisfaction Guarantee. See more details about Take Their Breath Away: How Imaginative Service Creates Devoted Customers

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Hardcover. From an inventory that is 100% brand-new, 100% direct from the publishers' distribution channel. We carry NO pre-owned, NO remaindered. We pack in CARDBOARD to ensure the pristine quality is maintained. (Bubble-wrap alone is NOT sufficient to protect from USPS equipment. ) Guaranteed brand-NEW, protected with CARDBOARD, your satisfaction is guaranteed. BKLUVID: 9780470443507. See more details about Take Their Breath Away: How Imaginative Service Creates Devoted Customers

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Sewn binding. Cloth over boards. With dust jacket. 294 p. Contains: Illustrations. See more details about Take Their Breath Away: How Imaginative Service Creates Devoted Customers