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Very minimal damage to the cover (no holes or tears, only minimal scuff marks), in some instances dust jackets are not included, no missing pages, minimal to no highlighting/under.

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Ex-library copy w/ usual stamps and markings. Some shelf wear on cover, pages in good reading condition. Ships promptly in a padded mailer w/ delivery confirmation.

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Great condition; no writing and/or highlighting in this book. Hardcover with dust jacket.

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(240 pages) the success of any organization depends on high-quality customer service. but for companies that strategically align customer service with their overall corporate strategy, it can transcend typical good business to become a profitable word-of-mouth machine that will transform the bottom line. the author draws on over thirty years of research for companies such as 3m, american express, chik-fil-a, usaa, coca-cola, fedex, ge, cisco systems, neiman marcus, and toyota. filled with proven strategies and eye-opening case studies, this book challenges many aspects of conventional wisdom using hard data and reveals how any organization can earn more loyalty, win more customers...and improve their financial bottom line. john a. goodman is vice chairman and co-founder of tarp worldwide, an organization tom peters has called america's premier customer service research firm. (Hardback)

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BRAND NEW FROM THE SAINT BOOKSTORE.

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The success of any organization depends on high-quality customer service. but for companies that strategically align customer service with their overall corporate strategy, it can transcend typical good business to become a profitable word-of-mouth machine that will transform the bottom line. this book challenges aspects of conventional wisdom. illustrations (Hardback)

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The success of any organization depends on high-quality customer service. But for companies that strategically align customer service with their overall corporate strategy, it can transcend typical good business to become a profitable word-of-mouth ma...

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Please note that deliveries to addresses in the UK and Europe will be in 4-14 business days. Other countries should refer to Alibris standard times. ISBN10: 0814413331.

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PLEASE NOTE: All books are promptly imported from the UK using International Priority Airmail. Delivery is typically 5-10 working days. Please do not select expedited shipping. Heavier and more expensive items have tracking number. Professional and reliable bookseller (est.1987).

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