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Great managers do not help people overcome their weaknesses. They do not believe that each person has unlimited potential. They do play favourites and they break the 'Golden Rule' book everyday. This amazing book explains why great managers break all the rules of conventional wisdom. The front-line manager is the key to attracting and retaining talented employees. No matter how generous its pay or how renowned its training, the company that lacks great, front-line managers will suffer. Great managers are the heroes of this book. Vivid examples show how, as they select, focus, motivate and develop people, great managers turn talent into performance. Finally, the authors have distilled the essence of good management practice into twelve simple questions that work to distinguish the strongest departments of a company from all the rest. This book is the first to present this essential measuring stick and to prove the link between employee opinions and productivity, profit, customer satisfaction, and the rate of turnover.
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**SHIPPED FROM UK** We believe you will be completely satisfied with our quick and reliable service. All orders are dispatched as swiftly as possible! Buy with confidence! 
**SHIPPED FROM UK** We believe you will be completely satisfied with our quick and reliable service. All orders are dispatched as swiftly as possible! Buy with confidence! 
**SHIPPED FROM UK** We believe you will be completely satisfied with our quick and reliable service. All orders are dispatched as swiftly as possible! Buy with confidence! 
This is a Read only copy due to discoloration at edges and creases on cover. 
This is a Read only copy due to discoloration/staining at edges and creases on cover. 
Very Good Condition! Light wear to outer case, cassettes inside are like new. Ships the next day! 
Hardback with a few pages marked up with notes in the margins and highlights, majority of pages clean, cloth covers/DJ in good shape (1M). 
Dust Cover Missing. Help save a tree. Buy all your used books from Green Earth Books. Read. Recycle and Reuse! 
Book in good or better condition. Dispatched same day from warehouse. Please email with any questions for quick response. 