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This work demonstrates how companies can use complaints as a strategic tool to actually increase business. It offers a complete Complaints Policy that readers can implement in their companies and presents numerous real-life examples of good (and poor) complaint handling.
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Shows some signs of wear, and may have some markings on the inside. Shipped to over one million happy customers. Your purchase benefits world literacy! 
Some wear on edges and corners of covers, but fine reading condition. General Mass Market. 
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Book in good or better condition. Dispatched same day from warehouse. Please email with any questions for quick response. 
Book in good or better condition. Dispatched same day from warehouse. Please email with any questions for quick response. 
Inscribed by author on half title page, mild cover wear noted, some laminate rippline on the spine, interior clean, binding tight. 
Excellent condition. Clean cover and pages. Cover has a 1" dent mark. Otherwise, book looks new. Prompt shipping & FREE delivery confirmation. ![See more details about A Complaint is a Gift [Paperback] By Janelle Barlow See more details about A Complaint is a Gift [Paperback] By Janelle Barlow](images/ui/s.gif)