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You are here: Borders
» Second-hand books
The Service Profit Chain
by James L. Heskett, Leonard A. Schlesinger and W. Earl Sasser Jnr
This is the product of research by a team of Harvard Business School authorities on service-firm management. It provides a model that managers should be able to use - with practical guidelines that have been implemented already by high-performing companies. Directly linking profit and growth not only to customer loyalty and satisfaction but to employee productivity, loyalty, and satisfaction, the authors lay out a step-by-step action plan for managing, marketing, hiring, delivering services, and assessing faults. With in-depth case studies that demonstrate how the best companies do it, this work aims to enable managers to unlock their true potential and secure a place at the forefront of their industry.
25 Used & Rare copies available from £4.35
Displaying results 1 to 20 of 25
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- The Internet Bookshop UK Ltd
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1997-06-02. Simon & Schuster. Hardcover. Book: GOOD. 320pp..
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- Great Buy Books
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- USA View shipping times
- £7.38
Sewn binding. Cloth over boards. 320 p. Contains: Illustrations.
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- Thrift It
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- USA View shipping times
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May have wear or tear to spine, edges and or cover. Creases in spine. Bent/rounded corners. May have highlighting/notes.
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- Better World Books
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- USA View shipping times
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Shows definite wear, and perhaps considerable marking on inside. Shipped to over one million happy customers. Your purchase benefits world literacy!
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- Blue Cloud Books
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- USA View shipping times
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Nice condition with minor indications of previous handling. Book selection as BIG as Texas.
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- Atlanta Book Company
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- USA View shipping times
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Light wear to edges and pages. Cover and spine show no easily noticeable damage. A tradition of southern quality and service. All books guaranteed at the Atlanta Book Company.
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- thriftbooks.com
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Appearance of only slight previous use. Cover and binding show a little wear. All pages are undamaged with potentially only a few, small markings. Help save a tree. Buy all your used books from Green Earth Books. Read. Recycle and Reuse!
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- Discover Books Ltd.
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- USA View shipping times
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Sewn binding. Cloth over boards. 320 p. Contains: Illustrations.
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- Beagle Books
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- USA View shipping times
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0684832569 Visible shelf wear--may have some notes/markings on pages.
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- Atlanta Book Company
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- USA View shipping times
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Book shows minor use. Cover and Binding have minimal wear and the pages have only minimal creases. A tradition of southern quality and service. All books guaranteed at the Atlanta Book Company.
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- Atlanta Book Company
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- USA View shipping times
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Book shows minor use. Cover and Binding have minimal wear and the pages have only minimal creases. A tradition of southern quality and service. All books guaranteed at the Atlanta Book Company.
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- Keen Northwest
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- USA View shipping times
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Cover wear and may contain some marks or writing. 100% Satisfaction Guarantee.
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- Keen Northwest
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Cover wear and may contain some marks or writing. 100% Satisfaction Guarantee.
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- Blue Cloud Books
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Only lightly used. Book has minimal wear to cover and binding. A few pages may have small creases and minimal underlining. Book selection as BIG as Texas.
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- Blue Cloud Books
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Dust Cover Missing. Book selection as BIG as Texas.
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- Atlanta Book Company
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A tradition of southern quality and service. All books guaranteed at the Atlanta Book Company.
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- thriftbooks.com
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- USA View shipping times
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Dust Cover Missing. Help save a tree. Buy all your used books from Green Earth Books. Read. Recycle and Reuse!
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- Blue Cloud Books
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- USA View shipping times
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Book selection as BIG as Texas.
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- thriftbooks.com
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- USA View shipping times
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Help save a tree. Buy all your used books from Green Earth Books. Read. Recycle and Reuse!
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- Friends of the Phoenix Library
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Highlighting on a couple of pages otherwise good. This item is NOT a former public library item and does NOT contain library markings. Unless specifically noted to the contrary, item may contain library markings; 100% of this purchase will support literacy programs through a nonprofit organization!
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